Working in the service or construction industries means that you have many different responsibilities to uphold. A lengthy project typically involves many different systems and components which your client will ultimately have no idea how to manage. You’re not expected to offer them after sales support forever, so you need to create a comprehensive Operation and Maintenance manual to ensure that they have all the information they need once you reach the handover stage.
As long as your documentation is neatly presented, organized and informative, your client will thank you for the job well done and offer positive feedback which can greatly help to improve your future prospects. Unfortunately, writing an Operation and Maintenance manual is time-consuming, difficult and not something that a construction and services business would typically specialise in.
Thankfully, there are effective solutions such as Dokkit which can help you drastically cut down on the amount of time you spend producing documentation while also providing clients with digital documents that they can view from virtually any smart device.
What industries make use of online documentation?
Any industry that is required to produce formal documentation for a completed project is an eligible candidate for online documentation. This can include electrical work, security jobs, flooring renovations, HVAC replacements and so on.
Creating faster Operation and Maintenance documentation
One of the keys to creating documentation faster to complete a job is to make sure that you’ve got the right tools. One of the most common programs that companies use to produce documentation is MS Office because it supports templates which can be tweaked to the needs of the specific project you have. Unfortunately, templates are difficult to work with because of potential layout incompatibilities and it generally takes longer to finish the documentation because it’s purely focused on writing.
Instead, the best option for producing online documentation is a service similar to Dokkit. Dokkit can help you great documents at a much faster rate while still being incredibly accurate because it taps into your existing workflow solution such as simPRO. This essentially means you can re-use cloud data that already exists in order to produce more accurate documentation for your client, and you’ll also save time since you don’t need to look through records and old documents.
Advantages of online documentation versus physical
One of the big advantages of having your documentation online is that you don’t need to worry about printing costs. Printing off many pages of text and diagrams is slow and consumes a lot of ink, meaning you’ll likely need to purchase specialised printers just for the sake of printing out an Operation and Maintenance document at an efficient cost.
Instead, the entire document can be viewed online, printed by the client if needed and also searched through much like a website or an interactive document. This makes finding the right information much easier and generally improves the customer’s user experience. It ultimately saves a lot of time, money and effort that would other be used solely on the documentation of your project.